- Better Business Bureau A+ rating
- Locally owned and operated since 1987
- Same House Cleaner for Regular Cleanings
- Criminal Background Check On All Cleaners
- Guaranteed English Speakers
- Licensed, Bonded, and Insured
- We Supply House Cleaning Equipment and Supplies
Yes! We have been a licensed business since 1987. We are bonded for up to $25,000.00 upon conviction and carry general insurance for up to $2,000,000.00. Each of our cleaners also carries his or her own bond and insurance. If you have questions about bonds or insurance, ask our office staff for the most current copy of our Certificate of Liability Insurance via email.
Our mandatory Background Check is thorough and we require multiple references. Our cleaners are trained and certified through Maid Training Academy, the world leader in home cleaning education with students in North America, Europe, Asia, and Africa. We hire and train only the best applicants whose work history demonstrates client loyalty and longevity.
Your presence is not required, which is typically our clients’ preferred arrangement, so our cleaners can work quickly and efficiently. It's customary to provide us with a spare key to either keep in a secured lockbox or to bring with us each time your home is cleaned. If you prefer to be home, simply let us know and we'll be happy to work around you.
Upon receiving your key, we create a file with your details in our key catalog and each time it is used by a cleaner, we require it to be documented with the date, you cleaner’s signature, and initialed by an office staff member.
For regular cleanings, yes! You’ll be able to build a rapport with your cleaner as they get to know your space, needs, and preferences. If you cleaner needs the day off, we’ll either send a fill-in or reschedule with you, and we’ll communicate your options. Most clients love their cleaner, however, if you are not absolutely thrilled, we’ll be happy to reassign you to cleaner who better suits your needs.
No contract is required and you may cancel at any time. See our cancellation policy below for last-minute cancellations.
Our cleaners are pet friendly and would love to meet your furry family members. Our products are non-toxic and safe for all types of families and their pets. Please let us know of special circumstances such as an escape-artist or unfriendly pet.
We stand by our Quality Guarantee. If the cleaning isn't done to your expectation, please call us within two business days. We'll come back at no charge to you.
Please call our office with give two business days' notice, excluding evenings and weekends. If less notice is given, the late fee is $25 if you reschedule to another day. If the appointment is skipped altogether, the cancellation fee is $75. This helps reimburse your cleaner for lost work.
We require a minimum of three hours.
Your feedback is valued! Rate us us on Google, Yelp, and/or the Better Business Bureau. You can also always call or text us at (206) 622 7783 or email us email@example.com.
Tipping is never expected but always appreciated. Typical gratuity ranges anywhere from $5-$30 per cleaner, and can be added via cash, check or card. If you decide after your cleaning that would like to tip, you may email us at firstname.lastname@example.org or call us at (206) 622 7783 and we can add it to your charge.
It's customary to please pick things up off the floor and de-clutter counters and surfaces, within reason. We will focus on the dirt and grime. Dishes are considered a daily chore, so please clear your sink and counters of any dirty dishes to the best of your ability. Your cleaner will be happy to stack the dirty dishes in the dishwasher. If you want us to pick up, wash dishes, or fold laundry, we can work this in your estimate.